Refund policy

30-Day Return Policy

We want you to feel confident shopping with Mosvelli™. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To request a return, contact us at mosvelli@gmail.com. If your return is accepted, we'll provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damages or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at mosvelli@gmail.com with your order information and photos of the issue. We'll evaluate the situation and work to make it right.

Exceptions

Items that have been used, damaged after delivery, or returned outside the 30-day return period may not be eligible for a return. Gift cards, if offered, are non-returnable.

Exchanges

If you'd like a different color or item, please contact us. Depending on availability, the easiest option may be to return the original item and place a new order.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since we approved your refund, please contact mosvelli@gmail.com.