Shipping policy

Shipping Policy

At Mosvelli™, we want to make getting your order as simple as possible.

Free U.S. Shipping

We currently offer FREE standard shipping on all U.S. orders.

Order Processing

Please allow 1–3 business days for your order to be processed before shipment. Orders are not processed on weekends or major holidays.

Estimated Delivery

After processing, most U.S. orders are expected to arrive within approximately 7–15 business days.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside of our control.

Tracking Your Order

Once tracking information becomes available, you will receive an email with your tracking details. Please allow some time for tracking information to update after shipment.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible at mosvelli@gmail.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us at mosvelli@gmail.com with your order number and photos of the issue so we can review the situation and help make it right.

Questions

For questions regarding your order or shipping, contact us at mosvelli@gmail.com.